Overview Of The Steps In A Typical Business Process Improvement
& Change Management Project
A typical business process design/review and improvement project for Brio includes:
- Discussion with Management and Project Sponsors to define the problem.
- Development of a project plan (this is usually divided into a 3 phase approach).
- Assessment and documentation of the “current state” of the business process.
- Identification of existing critical business issues and interrelationships through a variety of data gathering techniques including documentation reviews, workshops and interviews.
- Benchmarking the current level of performance against an industry recognized standard or framework.
- Determine management’s desired “future state” of operating.
- Performing a gap analysis including the identification of existing barriers and success factors critical to reaching the desired state.
- Development of recommendations and a practical implementation strategy that meets the organization's objectives.
- Assisting Management, Project Sponsors and Process Owners with leading the change process.
- Tracking and reporting against performance metrics and monitoring progress.
The rate of change achievable by an organization is dependent on many elements within the enterprise and management’s appetite for effecting change. Brio ensures critical interrelationships are fully assessed during the initial review and considered in the recommendations for implementation and change management.
Brio can assist with detailed implementation planning, which often involves undertaking immediate activities required to activate change today and a dedication to new ongoing control activities to embed change within the corporate culture. Effective people management is crucial in times of change and Brio is experienced in assisting organizations to activate change through positive measurable connections between responsibility, ownership, accountability and rewards.
Management teams can rely on Brio to provide practical solutions & coaching to assist them in leading the organization through the change management process. This support includes the continuous transition of knowledge to ensure the changes are self-sustaining.